ShipMe

I remember when I first used ShipMe, it was through a friends account and I was like wow - I can actually get stuff from abroad in a reasonable time frame and see the progress?!

This is craaaziiieee!!!

Needless to say - went on a shopping spree.

They were pretty consistent and thought the location wasn't the best or easiest to get to, it was a whole lot better than the alternatives.

They have an online system that you may use to notify them of shipped packages so they can look out for it. This helps you to get your package faster, a feature like this definitely came from experience and/or growing pains.

So it's a great tool to use.

You can also track your packages to see where it is after it gets delivered from your online retailer - eg. Amazon, you can tell when it arrives at the airport, etc.

Good stuff.

So how's the collection process?

You head into their office in Cross Roads and collect your things there - they have a delivery option now, but I've never used it.

The normal process would be, you get to their office, you login to their system with your name or account number, and select the packages you want to pick up now. Simple and straight forward. - they now have a feature that allows you to notify them that you're coming for the package before you get to the location so you can skip that line if there is any.

So next, you simply join the line, as you wait, they go get your package out of storage. When you get to the front, you're greeted by generally pleasant cashiers. You show some form of identification to prove you are allowed to pick up the packaged, as you can add others Authorised Individuals to pick up things for you, which is also a very nice feature.

After this, you are quoted a cost, you pay and sign and you get your package.

They have an area to the side where you can unbox your package and ensure all is well with it.

Across from the pickup room, is the customer service room, where if you need information or have any issues, you may go there to sort it out.

They're pretty well organised for the most part.

But here's the problem; They're way too popular and their location is too small.

Many times, you'll go their and find that the line to pickup your package starts on the ground floor or is even outside at times, and it stretches to the third floor where ShipMe's office is located. I don't think I need to say anymore on this, but it sucks.

Since they've gotten so popular, they're shipping a lot more items, so you don't have a consistent delivery pattern to follow; it just depends on their load at the time.

That's where ShipMe is at, over capacity.

LOCATION: 5/10

SERVICE: 6/10

OFFERING: 8/10